Desktop support (517126) (2 Positions)

Location: Des Moines, IA
Date Posted: 10-10-2017
Desktop support (517126) (2 Positions)
Des Moines, IA
12 Months
Need Local OR regional &&& F2F
Short Description:
Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
Complete Description:
This role is focused on actual desktop support and not help desk phone support.  
The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
Handle difficult situations with clients and turn them into a win for the desktop support team
Work trouble tickets from system
Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
Solve issues desk side and through remote desktop
Answer how to questions and resolve issues related to applications, printers, connectivity
Setup and install new PC’s,
Maintain a positive outlook, be professional, and provide excellent customer service
Required/Desired Skills:
Ability to work independently and take initiative in resolving desktop issues
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016
Ability to troubleshoot issues with Microsoft IE 11/Edge
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Printers - troubleshoot network printer connectivity issues
Printers - hardware maintenance (toner/maintenance kit replacement)
Thorough understanding of Microsoft Active Directory - client side
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption - encrypting, decrypting and troubleshooting
Preference for Bit locker and Win magic, SecureDoc
Experience with Windows 7 to Windows 10 migration
Industry certification (A+, Network+, MCP, etc.)
Note: Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study


Technical Recruiter
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