Program Manager – OCM/Organizational change management(Best@58/hr on C2C)

Location: Columbus, Oh
Date Posted: 10-10-2017
Program Manager – OCM/Organizational change management(Best@58/hr on C2C)
Client: State of Ohio, Department of Public Utilities Commission
Columbus, OH
Contract: 20 weeks (Projected Start Date: 11/06/2017)
Shift: 40 hours per week = first 16 weeks, 20 hours per week = last 4 weeks (20 weeks total)
Interview Process: First Round Phone Screens. Second Round on-site interview. (Skype is not an option)
Will close to submissions on Thursday, 10/12/17 at 10:00 AM EST
  • The purpose of this position is to assist the State of Ohio Public Utilities Commission with large scale technology implementations being launched.
  • PUC is moving from a manual paper process to an electronic process to enhance the ability of employees to perform essential job duties.
  • This resource will make recommendations on specific tools and various process to implement and develop various solutions including Hyland Onbase and Salesforce Solution for internal and external users.
  • Additionally, the qualified resource will act as a Mentor to eventually transfer knowledge to current State employee. 
Job Description:
  • Create and Manage an OCM strategy and plan that includes the State’s recommended approaches for business process improvement, business readiness, communication, and training activities.
  • Partner with lead sponsor to prepare, manage and reinforce organizational change management practices.
  • Proactively manage communication planning, development, distribution and feedback mechanisms.
  • Serve as liaison with different project teams and business units for the development and distribution of key messages.
  • Monitor, administer and update OCM assessments and readiness surveys.
  • Coach business leaders in the development of resistance management plans.
  • Assist the business with mapping new processes and identifying impacts.
  • Plan and conduct As-Is/To-Be Transition Workshops.
  • Identify skills gaps and develop action plans.
  • Track agency readiness and adoption metrics. Provide recommendations for improvements.
Skills and Abilities:            
  • Strong communication/ leadership skills.
  • Strong influence, collaboration and negotiation experience.
  • Ability to collaborate with supporting resources across business and/or functional lines.
  • Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
  • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  • Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Mandatory Requirements/Time:  
  • At least 5 years of developing and implementing organizational change management plans.
  • At least 5 years of experience creating and managing project tasks.
  • Demonstrated ability to teach and/or mentor PUCO staff regarding OCM concepts.
  • Demonstrable experience making recommendations on specific tools and various processes to implement and develop solutions.
Desired Skills/Time:         
  • Have led or worked on an IT-related project.
  • Government or higher education experience.
  • Experience with Salesforce or Hyland Onbase in an OCM capacity.
Kiran Kumar
Key Business Solutions, Inc.
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