Technical Support 1 //VA

Location: SALEM, VA
Date Posted: 10-30-2017
Technical Support 1
6 Months
Salem, VA
F2F
 
Complete Description:
Need a skilled Desktop / Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter and Barfoot Veterans Care Center, which is a long term medical facility that has about 100 IT devices (desktops, laptops, and printers). 
To assist DVS IT Management with integration, management, and support of the Information Technology program for the Sitter and Barfoot Veterans Care Center (SBVCC).  Will independently provide IT administration and technical support for agency specific software and hardware systems.  This position requires the following skills:
 
  • Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
  • Knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Explorer, McAfee and Norton Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
  • Knowledge with setup, configuration, and troubleshooting of Android, Apple, and Blackberry devices.
  • Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
  • Working knowledge and experience with software application installation, administration, and training.
  • Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. 
  • Possesses excellent customer service skills and is teamwork oriented.
  • Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
  • Possesses good organization and time management skills.
  • Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
  • Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
 
Skills:       
  • Hands on experience with setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).Required 3 Years
  • Experience with supporting and installing Windows Operating System, Microsoft Office suite, Internet Browsers, Anti-Virus and other computer software..Required 3 Years
  • Hands on experience with setup, configuration, and troubleshooting of Android, Apple, and Blackberry devices. Required 3 Years
  • Experience supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.).Required 3 Years
  • Knowledge and experience with custom application and database installation, administration, and training. Desired 3 Years
  • Possesses professional and courteous attitude with customers, team members, and vendors; and has the ability to communicate clearly and effectively. Required 3 Years
  • Possesses excellent customer service skills and is teamwork oriented. Required 3 Years
  • Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Required 3 Years
  • Possesses good organization and time management skills. Required 3 Years
  • Possesses the ability to create documentation on technical issues and solutions that are easy to understand. Required 3 Years
  • Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Required 3 Years
 
Regards,
Swami
Key Business Solutions, Inc.
|| Email: recruiter8@keybusinessglobal.com || Office: 916 646 2080 Ext 215 || Fax: 916 646 2081
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