Systems analyst With CRM experience

Location: Boston, MA
Date Posted: 10-31-2017
Systems analyst With CRM experience
Boston ,MA
Duration: 6-12 months
Candidate must be local for a face to face
Duties and Responsibilities:
The Systems Analyst will be a Transit Applications Team member supporting the HEAT Software Service Management upgrade.   The Analyst will be working with business users as well as the applications team.  Candidate will be expected to build subject matter expertise in the users’ field and with the HEAT application.
Duties and Responsibilities include but are not limited to:
  1. Meet with internal customers/users; learn and understand their processes, workflows and business needs
  2. Succinctly write workflow descriptions, business needs and translate to software requirements
  3. Identify gaps during the business requirements phase
  4. Define report specifications and build SSRS reports
  5. Alert Project Manager of scope creep that may impact the project
  6. Write and execute unit/functional test cases
  7. Maintain project documentation
  8. Hands-on technical tasks assisting the upgrade development/configuration team
  9. Produce training manuals and provide user training
  10. Other tasks as necessary to move the project forward
  11. Analyst will be expected to travel to MBTA sites with team members as necessary for these duties. 
  12. Candidate will be expected to adhere to core hours, report work accomplished, and finish assigned tasks in a timely manner
  13. 40 hours/week; no overtime
Minimum Requirements Include:
  1. A Bachelor’s degree in a science, technical or business field
  2. Strong analytical skills
  3. Strong listening skills
  4. Strong communication skills
  5. Ability to easily work with all people regardless of role/title
  6. Ability to think and question people across the organization to minimize requirement gaps
  7. Ability to help bring people together to a common understanding and agreement
  8. Ability to accept constructive criticism
  9. Proven ability to write
  10. Proficient at problem identification and resolution
  11. Proficient defining and managing business requirements
  12. Experience producing various work products throughout project analysis and design phases
  13. Ability and motivation to learn
  14. Ability to handle shifting priorities
  15. Three to five (3+) years systems analyst experience
  16. Three to five (3+) years application and report creation experience
  17. Technical skills including SSRS, Crystal Reports or other reporting tool
  18. Working knowledge of SQL and database concepts
  19. CRM experience
  20. Candidate must bring a writing sample (i.e. software requirements, use case, or user story) to interview.
Kiran Kumar
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 224 || Fax: 916 646 2081 || Email: || Website: || Yahoo: kirankeysoft Gtalk:
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