DGS Technical Support 1 //VA

Location: RICHMOND, VA
Date Posted: 11-03-2017
DGS Technical Support 1
3 Months
Richmond, VA
 
Short Description:
DGS Technical Support 1
 
Complete Description:
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions
*possible extension beyond 1/31/18
*candidates MUST be able to be hired directly by the agency WITHOUT sponsorship
 
Client Support Technician Job Responsibilities Summary:
The Client Support Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware and software, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform effectively in a team environment.
 
Client Support Tech Job Duties include:
  • Respond to and direct help desk tickets to other technicians for resolution
  • Perform installation and troubleshooting of PC’s, printers, iPhones and software.
  • Perform network jack activation for correct VLAN
  • Basic customer training and support
  • Experience supporting conference room equipment or similar environment including projectors, microphones and conference phones
 
Skills       
  • Respond to and direct help desk tickets to other technicians for resolution. Required 2 Years
  • Installation and troubleshooting of PCs, printers, iPhone’s and software. Required 3 Years
  • Perform network jack activation for correct VLAN. Required 1 Years
  • Basic customer training and support. Required 1 Years
  • Experience supporting conference room equipment or similar environment including projectors, microphones and conference phones. Required 2 Years
  • History of customer service related positions with solid written and verbal communication skills. Required 3 Years
 
Regards,
Swami
Key Business Solutions, Inc.
|| Email: recruiter8@keybusinessglobal.com || Office: 916 646 2080 Ext 215 || Fax: 916 646 2081
 Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list
 
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