Desktop Support //IA

Location: Des Moines, IA
Date Posted: 11-16-2017
Desktop Support
12 Months
Desmoines, IA
Both Phone and In Person
 
Short Description:
Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment
 
Complete Description:
This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
 
Candidate must be able to:
  • Handle difficult situations with clients and turn them into a win for the desktop support team
  • Work trouble tickets from system
  • Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
  • Solve issues desk side and through remote desktop
  • Answer how to questions and resolve issues related to applications, printers, connectivity
  • Setup and install new PC’s,
  • Maintain a positive outlook, be professional, and provide excellent customer service
 
Ability to work independently and take initiative in resolving desktop issues Required 3 years
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 3 years
Experienced in PC operating system support - Windows 7/10 installation, patching, and
troubleshooting Required 3 years
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 3 years
Ability to troubleshoot issues with Microsoft IE 11/Edge Required 3 years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd-
party software Required 3 years
Experienced in Windows networking TCP/IP configuration and troubleshooting Required 3 years
Ability to modify system registry (regedit) Required 3 years
Experienced in Google device (Chromebox/Chromebook) support Highly desired 1 year
Experienced in support of the Google Office Suite of products Highly desired 1 year
Printers - troubleshoot network printer connectivity issues Highly desired 3 years
Printers - hardware maintenance (toner/maintenance kit replacement) Highly desired 3 years
Thorough understanding of Microsoft Active Directory - client side Highly desired 3 years
Ability to use industry standard remote tools - preference for SCCM Highly desired 3 years
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting;
preference for Bitlocker and Winmagic SecureDoc Highly desired  3 years
Experience with Windows 7 to Windows 10 migration Nice to have
Industry certification (A+, Network+, MCP, etc.) Nice to have
Greater detail outlined in the skills matrix.
Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skills:      
  • Ability to work independently and take initiative in resolving desktop issues. Required 3 Years
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remote. Required 3 Years
  • Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting. Required 3 Years
  • Ability to troubleshoot issues with Microsoft Office 2010/2013/2016. Required 3 Years
  • Ability to troubleshoot issues with Microsoft IE 11/Edge. Required 3 Years
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software. Required 3 Years
  • Experienced in Windows networking TCP/IP configuration and troubleshooting. Required 3 Years
  • Ability to modify system registry (regedit) . Required 3 Years
  • The Experienced in Google device (Chrome box/Chrome book) support. Highly desired 1 Years
  • Experienced in support of the Google Office Suite of products. Highly desired 1 Years
  • Printers - troubleshoot network printer connectivity issues. Highly desired 3 Years
  • Printers - hardware maintenance (toner/maintenance kit replacement). Highly desired 3 Years
  • Thorough understanding of Microsoft Active Directory - client side. Highly desired 3 Years
  • Ability to use industry standard remote tools - preference for SCCM. Highly desired 3 Years
  • Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bit locker and Win magic SecureDoc. Required 3 Years
  • Experience with Windows 7 to Windows 10 migration. Nice to have
  • Industry certification (A+, Network+, MCP, etc.). Nice to have
 
Regards,
Swami
Key Business Solutions, Inc.
|| Email: recruiter8@keybusinessglobal.com || Office: 916 646 2080 Ext 215 || Fax: 916 646 2081
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