Help Desk Support 3/(522362)/F2F

Location: Des Moines, IA
Date Posted: 11-28-2017
Help Desk Support 3/(522362)/F2F
Desmoines, IA
12 Months
F2F
 
Short Description:
Please read this position description carefully.  The job is classified as a Help Desk 3, but this opportunity is a hybrid between a Help Desk and a Desktop Support Senior person. 
 
Complete Description:
This role is focused on actual desktop support and some support for help desk resources.  
The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
 
Will mentor junior team members and serve as a point of escalation for junior desktop support and phone support teams.
  
Possesses extensive networking knowledge, and has experience working with complex systems and/or custom hardware.
 
Candidate must be able to:
- handle difficult situations with clients and turn them into a win for the desktop support team
- work trouble tickets from a service desk system
- be a mentor/trainer for new/junior Desktop Staff and be able to resolve tickets they cannot complete
- solve issues desk side and through remote desktop
- answer how-to questions and resolve complex issues related to applications, printers, connectivity
- image, setup, and install new PC’s
- maintain a positive outlook, be professional, and provide excellent customer service
 
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
More than 5 years of relevant experience and preferred education of 2 year degree or equivalent technical study
 
 
Skill       
Required / Desired         
Amount              
of Experience
Experience training/mentoring junior technicians
Required
4
Years
Build and deploy/setup client machines
Required
4
Years
Desktop - Windows XP to Windows 7 Migration
Required
4
Years
Windows networking TCP/IP Configuration and troubleshooting
Required
4
Years
Ability to modify system registry (regedit)
Required
4
Years
Advanced support of Office 2007/2010/2013, IE8/9/10/11
Required
4
Years
Desktop – Windows 7 installation, support, patching, and troubleshooting
Required
4
Years
Troubleshoot network printers
Required
4
Years
Thorough understanding of Active Directory - client side
Required
4
Years
Demonstrated experience providing support with remote tools
Required
4
Years
Experience with Hard Drive Encryption
Required
4
Years
Install and troubleshoot 3rd party applications on the desktop
Required
4
Years
Advanced desktop support either client side or remote
Required
4
Years
A+ Certification or MCP
Required
4
Years
Experience with Laserfiche, ASPEN, or Robocom systems
Required
4
Years
 
Questions
Description
Question 1
The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?
Question 2
Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?
Question 3
This requirement falls under the e-RTR process. The candidate MUST submit their Right to Represent electronically following the process to be considered. Do you accept this requirement?
Question 4
Please list candidate's email address HERE that will be used when submitting E-RTR.
Question 5
Please list the candidates location for interviewing purposes.
 
Kiran Kumar
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 224 || Fax: 916 646 2081 || Email: kiran@keybusinessglobal.com || Website: www.key-soft.com || Yahoo: kirankeysoft Gtalk: kiranjabukeysoft@gmail.com
Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
or
this job portal is powered by CATS