Data Entry Operator

Location: Little Rock, AR
Date Posted: 11-29-2017
Data Entry Operator
Little Rock, AR 
7 Months
Short Description
This position will be a member of the Dental Unit Claims Processing Team providing data entry, general office, and answering phone calls from providers and recipients.
Complete Description:
Dental Unit Claims Processing Team member
Duties include:
  • Opening and distributing mail to dental unit staff
  • Logging incoming prior authorization requests
  • Adding or updating prior authorization records in the MMIS system
  • Answering incoming phone calls from providers and recipients;
    • Providing basic policy information to callers
    • Looking up information in the MMIS system
    • When necessary, transferring calls to other dental unit staff.
Previous experience required:
  • Data entry
  • Basic Microsoft Office toolkit knowledge
Nice to have
  • Dental or medical claims processing experience
  • Answering phones in a medical/dental office environment
Role Description:
  • Comprehensive PC skills.
  • Able to follow written and spoken instructions.
  • Minimum of 35 wpm.
  • Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.
  • Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform.
  • Ability to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques.
  • Ability to conduct basic data mining and data capture efforts.
  • Services may be required to be provided at supplier’s site using supplier’s equipment.  Typically need an end product of electronic data, typically transmitted through FTP.
  • Keypunch and verify records in specified format (ex. ASCII).
  • The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed.  Spaces, function keys, nulls, and zeros are not counted as keystrokes.
  • The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession.
  • Error rate cannot exceed 1/2%.  Error rate is calculated on a character (not field or record) basis.
  • Pickup and delivery by contractor to be made on a weekly basis.
  • For key entry, required that a second individual completed 100% key verification to control errors.
  • Knowledge of imaging and visual display operating practices, procedures, and techniques.
  • Knowledge of arithmetic and numbering systems.
  • Ability to operate equipment with speed and accuracy to ensure information is captured.
  • Data Entry Required 3 Years
  • MS Office Required 3 Years
  • Help Desk/Reception Required 2 Years
  • Dental or Medical Claims Processing Highly desired
  • Customer Service in Medical/Dental Office Highly desired
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