Desktop Support3 (528353) / F2F / Local To IA

Location: Des Moines, IA
Date Posted: 02-09-2018
Desktop Support3 (528353) / F2F / Local To IA
12 Months
Des Moines, IA
F2F
25/hr CTC
 
 
Complete Description:
 
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
 
Candidate must be able to:
 
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service
 
Some work may be required outside of M-F (8am to 4:30pm), not to exceed a 40 hour work week
 
Required
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote     
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting                              
Desktop – Windows 7 to Windows 10 Migration
Ability to troubleshoot issues with Microsoft Office 2010/2013  
Windows networking TCP/IP Configuration and troubleshooting
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software  
Troubleshoot network printers
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Printers - troubleshoot network printer connectivity issues
Understand and comply with State of Iowa security requirements          
Skills:   
    
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote (Required 4 Years)
 
Windows 7/10 installation, patching, and troubleshooting (Required 4 Years)
 
 
Desktop – Windows 7 to Windows 10 Migration (Required 4 Years)
 
 
Ability to troubleshoot issues with Microsoft Office 2010/2013 (Required 4 Years)
 
 
Windows networking TCP/IP Configuration and troubleshooting (Required 4 Years)
 
 
Escalate issues to next level support and or management accordingly (Required 4 Years)
 
 
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome (Required 4 Years)
 
 
Demonstrated experience providing support with remote tools (Required 4 Years)
 
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software (Required 4 Years)
 
 
Troubleshoot desktop and network printers issues (Required 4 Years)
 
 
Experienced in Windows networking TCP/IP configuration and troubleshooting (Required 4 Years)
 
 
Ability to modify system registry (regedit) (Required 4 Years)
 
 
Experience in Google device (Chromebox/Chromebook) support (Desired)
 
 
 
Experienced in support of the Google Office Suite of products (Desired)
 
 
Experienced in Apple device (iPad, MacBook and iPhone) support (Desired)
 
 
Thorough understanding of Microsoft Active Directory - client side (Desired)
 
 
Ability to use industry standard remote tools - preference for SCCM (Desired)
 
 
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker (Desired)
 
 
Experienced in McAfee Industry certification  (A+, Network+, MCP, etc.) (Desired)
 
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