IA-DAS-ITE Except-DSKTP-2 (2 positions) (530205) / Local To IA

Location: DesMoines, IA
Date Posted: 03-09-2018
IA-DAS-ITE Except-DSKTP-2 (2 positions) (530205) / Local To IA
12 Months
DesMoines, IA
Both Phone and In Person
25/hr CTC
 
                                                                                                                                               
Complete Description:
 
This role is focused on actual desktop support and not helps desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
 
Candidate must be able to:
 
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
 
Ability to work independently and take initiative in resolving desktop issues
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016
Ability to troubleshoot issues with browsers – Chrome, Microsoft IE 11/Edge
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Printers - hardware maintenance (toner/maintenance kit replacement)
Printers - troubleshoot network printer connectivity issues
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Thorough understanding of Microsoft Active Directory – Users and Computers (particularly working with computer objects)
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption -  encrypting, decrypting, and troubleshooting;
preference for Bitlocker and SecureDoc WinMagic
Experience with Windows 7 to Windows 10 migration
Industry certification (A+, Network+, MCP, etc.)
 
 
Greater detail outlined in the skills matrix.
 
Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
 
More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
 
Skills:
       
Ability to work independently and take initiative in resolving desktop issues (Required 3 Years)
 
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote (Required 3 Years)
 
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting (Required 3 Years)
 
Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 (Required 3 Years)
 
Ability to troubleshoot issues with Microsoft IE 11/Edge (Required 3 Years)
 
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software (Required 3 Years)
 
Experienced in Windows networking TCP/IP configuration and troubleshooting (Required 3 Years)
 
Ability to modify system registry (regedit) (Required 3 Years)
 
Printers - hardware maintenance (toner/maintenance kit replacement) (Required 3 Years)
 
Printers - troubleshoot network printer connectivity issues (Required 3 Years)
 
Experienced in Google device (Chromebox/Chromebook) support (Required 1 Years)
 
Experienced in support of the Google Office Suite of products (Required 1 Years)
 
Thorough understanding of Microsoft Active Directory – Users and Computers (particularly working with computer objects) (Required 3 Years)
 
Ability to use industry standard remote tools - preference for SCCM (Required 3 Years)
 
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc (Required 3 Years)
 
Experience with Windows 7 to Windows 10 migration (Required 1 Years)
Industry certification  (A+, Network+, MCP, etc.) Nice to have
 
 
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