IA - OCIO - Desktop Support (530983) /F2F

Location: DesMoines, IA
Date Posted: 03-16-2018
IA - OCIO - Desktop Support (530983) /F2F
12 Months
Desmoines, IA
25/hr CTC
 
Job Description:
 
 
- Answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts.
- Configure/setup rooms to meet customer requirements.
- Assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing.
- Escalate system issues to appropriate support area for quick resolution.
- Maintain a positive outlook, be professional, and provide excellent customer service.
 
Work during core business hours of 8:00 AM – 4:30 PM, Monday - Friday, not to exceed a 40 hour work week.
At least 1 year of relevant experience working in a technical IT environment.
 
The ideal candidate must have excellent customer service and communications skills. 
 
Skills
 
Experience working with end customer requirements (Required 3 Years)
 
 Ability to solve IT problems pertaining to connectivity, projecting from Laptop to Screen etc. (Required 3 Years)
 
Experience working with various security requirements (Required 1 Years)
 
Ability to enter tickets into a service desk call centre application (Required 3 Years)
 
Knowledge of Google suite of products (Required 2 Years)
 
Experience with VDI end device support (Required 2 Years)
 
 
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