Desktop Support (531505) /F2F

Location: DesMoines, IA
Date Posted: 03-22-2018
Desktop Support (531505) /F2F
5 Months
Desmoines, IA
$28/HR ctc
Complete Description:
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the Help Desk team
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service
Experienced in PC (desktop/laptop/thin client) support - both desk side and remote (Required 4 Years)
Windows 7/10 installation, patching, and troubleshooting (Required 4 Years)
Desktop – Windows 7 to Windows 10 Migration (Required 4 Years)
Ability to troubleshoot issues with Microsoft Office 2010/2013(Required 4 Years)
Windows networking TCP/IP Configuration and troubleshooting (Required 4 Years)
Escalate issues to next level support and or management accordingly (Required 4 Years)
Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome (Required 4 Years)
Demonstrated experience providing support with remote tools (Required 4 Years)
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software(Required 4 Years)
Troubleshoot desktop and network printers issues (Required 4 Years)
Experienced in Windows networking TCP/IP configuration and troubleshooting (Required 4 Years)
Ability to modify system registry (regedit) (Required 4 Years)
Experience in Google device (Chromebox/Chromebook) support (Desired)
Experienced in support of the Google Office Suite of products (Desired)
Experienced in Apple device (iPad, MacBook and iPhone) support (Desired)
Thorough understanding of Microsoft Active Directory - client side (Desired)
Ability to use industry standard remote tools - preference for SCCM (Desired)
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker (Desired)
Experienced in McAfee Industry certification (A+, Network+, MCP, etc.) (Desired)
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