System Administrator/Analyst //OR

Location: Tualatin, OR
Date Posted: 03-23-2018
System Administrator/Analyst
8 month
Tualatin, OR
  • 3-7 years experience
  • Comprehensive working knowledge of Cisco CUIC, EIM, CVP, CAD/Finesse.
  • Ability to analyze and establish root causes of incidents and issues, work with inter-disciplinary team to troubleshoot and resolve issues in real-time, deep system knowledge of the contact center systems.
  • Preferred experience with other contact center technologies as well, such as NICE Workforce Management (IEX) or other call center workforce management suite, Verint Knowledge Management or similar KM system.
  • This position will support the contact center technologies, including Cisco CUIC, Cisco Voice Portal (IVR), Cisco Agent Desktop (Cad) / Finesse, Virtual Hold, Cisco Email Interaction Manager, and others. Duties will include direct administration and support of these applications, as well as working with the infrastructure and other IT teams, vendors, and third-party external support services to ensure seamless operation of these applications.
Key Business Solutions, Inc.
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