Help Desktop Support
Des Moines, IA
12 Months
Need F2F interview
Short Description:
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Complete Description:
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service
Required
- More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
- Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
- Experience in laptop/desktop imaging and deployment with required apps
- Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
- Desktop – Windows 7 to Windows 10 Migration
- Ability to troubleshoot issues with Microsoft Office 2010/2013
- Windows networking TCP/IP Configuration and troubleshooting
- Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
- Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
- Troubleshoot network printers
- Experienced in Windows networking TCP/IP configuration and troubleshooting
- Ability to modify system registry (regedit)
- Printers - troubleshoot network printer connectivity issues
- Understand and comply with State of Iowa security requirements
Desired
- Experienced in Google device (Chromebox/Chromebook) support
- Experienced in support of the Google Office Suite of products
- Experienced in Apple device (iPad, MacBook and iPhone) support
- Thorough understanding of Microsoft Active Directory - client side
- Ability to use industry standard remote tools - preference for SCCM
- Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee
- Industry certification (A+, Network+, MCP, etc.)
Skill
- Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 4 Years
- Windows 7/10 installation, patching, and troubleshooting Required 4 Years
- Desktop – Windows 7 to Windows 10 Migration Required 4 Years
- Ability to troubleshoot issues with Microsoft Office 2010/2013 Required 4 Years
- Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
- Escalate issues to next level support and or management accordingly Required 4 Years
- Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome Required 4 Years
- Demonstrated experience providing support with remote tools Required 4 Years
- Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 4 Years
- Troubleshoot desktop and network printers issues Required 4 Years
- Experienced in Windows networking TCP/IP configuration and troubleshooting Required 4 Years
- Ability to modify system registry (regedit) Required 4 Years
- Experience in Google device (Chromebox/Chromebook) support Desired
- Experienced in support of the Google Office Suite of products Desired
- Experienced in Apple device (iPad, MacBook and iPhone) support Desired
- Thorough understanding of Microsoft Active Directory - client side Desired
- Ability to use industry standard remote tools - preference for SCCM Desired
- Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker Desired
- Experienced in McAfee Industry certification (A+, Network+, MCP, etc.) Desired
Regards,
Ashok
Note: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
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