Help Desktop Support

Location: Des Moines, IA
Date Posted: 04-13-2018
Help Desktop Support
Des Moines, IA
12 Months
 
Need F2F interview
 
Short Description:

Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
 
Complete Description:
Will perform all roles of a Help Desk and Desktop Support team member. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Will perform all roles of a level 2/3 Help Desk support technician and must have experience supporting complex systems and/or custom hardware/software
 
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win
-work trouble tickets from ticketing system
-solve issues desk side visits and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-Image, setup and install new PC’s
-maintain a positive outlook, be professional, and provide excellent customer service
 
Required
  • More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
  • Experience in laptop/desktop imaging and deployment with required apps        
  • Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting                              
  • Desktop – Windows 7 to Windows 10 Migration
  • Ability to troubleshoot issues with Microsoft Office 2010/2013  
  • Windows networking TCP/IP Configuration and troubleshooting
  • Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software  
  • Troubleshoot network printers
  • Experienced in Windows networking TCP/IP configuration and troubleshooting
  • Ability to modify system registry (regedit)
  • Printers - troubleshoot network printer connectivity issues
  • Understand and comply with State of Iowa security requirements          
 
Desired
  • Experienced in Google device (Chromebox/Chromebook) support         
  • Experienced in support of the Google Office Suite of products
  • Experienced in Apple device (iPad, MacBook and iPhone) support          
  • Thorough understanding of Microsoft Active Directory - client side         
  • Ability to use industry standard remote tools - preference for SCCM      
  • Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee               
  • Industry certification (A+, Network+, MCP, etc.)              
 
Skill       
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 4 Years
  • Windows 7/10 installation, patching, and troubleshooting Required 4 Years
  • Desktop – Windows 7 to Windows 10 Migration Required 4 Years
  • Ability to troubleshoot issues with Microsoft Office 2010/2013 Required 4 Years
  • Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
  • Escalate issues to next level support and or management accordingly Required 4 Years
  • Ability to troubleshoot issues with Microsoft Internet Explorer and Google Chrome Required 4 Years
  • Demonstrated experience providing support with remote tools Required 4 Years
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 4 Years
  • Troubleshoot desktop and network printers issues Required 4 Years
  • Experienced in Windows networking TCP/IP configuration and troubleshooting Required 4 Years
  • Ability to modify system registry (regedit) Required 4 Years
  • Experience in Google device (Chromebox/Chromebook) support Desired 
  • Experienced in support of the Google Office Suite of products Desired
  • Experienced in Apple device (iPad, MacBook and iPhone) support Desired
  • Thorough understanding of Microsoft Active Directory - client side Desired
  • Ability to use industry standard remote tools - preference for SCCM Desired
  • Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker Desired
  • Experienced in McAfee Industry certification (A+, Network+, MCP, etc.) Desired
Regards,
  
Ashok
|| Office: 916 646 2080 Ext 222|| Fax: 916 646 2081 || Email: ashok@keybusinessglobal.com || Website: www.keybusinessglobal.com ||
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