Telecom Administrator/(567062)/US Citizens

Location: Alpena, MI
Date Posted: 06-20-2018
Telecom Administrator/(567062)/US Citizens
Alpena, MI
Either Webcam or In Person
Duration: 12+ months
 
Short Description:
Installs, configures, and supports an organization's telecomm requirements and commercial WiFi network and infrastructure.
 
Complete Description:
The employee(s) assigned to this position works daily resolving customer issues, troubleshooting and resolving telephone and telephone switch issues and maintaining the base Emergency 911 phones.  Additionally, this position is tasked to act as the primary point of contact for maintaining the base owned WiFi equipment that supports the commercial WiFi across the installation.
 
Years of Experience:
2-4 years of experience in the field or in a related area.
 
Job Description:
Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
 
Provide Voice and Data Telecommunications support to ensure the operation of the Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail, and Air Bus Vesta E911 at the Alpena CRTC. Service requires the contractor to independently survey the installation area to determine work methods, tools, and materials required to accomplish the project.  Requires the operation of computer and voice systems devices, repair and maintenance of same, and administrative support to the program.
 
Install, inspect, repair, and maintain all internal voice and data switch assets, including equipment, cables, and wires, located at the Alpena CRTC.
 
Independently review work orders and layout sheets, building plans, floor plans, circuit schematics and descriptions, and manufacturers’ technical guidance to select equipment and circuits required. 
 
Install equipment (i.e. backboards, relay racks, central processor unit, trunk cards, line cards, and station cards) to ensure the desired number of lines and stations are provided.
 
Ensure all technical devices, computers, telecommunications components and devices, are operational for use.  Demonstrate and explain features and proper use of all new equipment installed.
 
Understand the use of Open Systems Interconnection (OSI) model to include networking and basic Internet Protocol (IP) configurations.
 
Schedule with building custodians to access the telecommunications rooms.
 
Review and update telephone switch configurations with phone roster information for all Alpena CRTC employees.   Ensure that telephone switch configuration documents are updated as changes are made, and backups are performed after the changes.  Ensure updates are made to the Automatic Location Identification (ALI) database to provide accurate information to the E911 system
 
Maintain equipment (Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail, and Air Bus Vesta E911) as necessary, to include operational testing, repair, and troubleshooting of identified systems, across the Alpena CRTC. 
 
Troubleshoot telecommunications problems as they occur in the telecommunications switch and Private Branch Exchange (PBX) configuration and associated computer equipment. Perform tests to verify that the newly installed equipment functions properly.
 
Install, maintain, and configure voice-over Internet protocol (VoIP) telephones.
 
Troubleshoot, test, and monitor commercial telecommunication circuits to ensure connectivity
 
Extract and release information from Alpena CRTC databases, phone switches and call detail systems, according to specific criteria and in strict compliance with established policies, procedures and/or regulations.
 
Provide support for client departments on specific requests and/or programs.
 
Perform voicemail support to customers to include mailbox setup and password resets.
 
Knowledge of copper core and fiber optic transmission principles
 
Knowledge of telecommunications and information system cabling is highly desirable
 
Must possess a Security+ Certification
 
Security Clearance of Secret a requirement.
 
 
Skill       
Required / Desired         
Amount              
of Experience
Ability to troubleshoot and repair telecommunications switch(es) and Private Branch Exchange (PBS) configurations and the associated equipment
Required
2
Years
Candidate must have experience in maintaining Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail and the Air Bus Vesta E911 systems
Required
2
Years
Must be knowledgeable of voice-over IP (VOIP) protocols and telephones and have demonstrated troubleshooting abilities as relates to VOIP
Required
2
Years
Candidates must have a demonstrated background in customer service orientation, issue resolution, and ability to train end customers
Required
2
Years
Candidates must have the ability to work autonomously – independent of direct supervision
Required
2
Years
Candidates must have or be able to obtain military security clearance of at least Secret Clearance
Required
2
Years
Candidates must have active Security+ certification
Required
2
Years
Citizenship and an I-9 verification is required along with drug testing.
Required
2
Years
Experience with the Automatic Location Identification (ALI) database that works with the E911 system
Highly desired
2
Years
Background or experience with installation of components that support a WiFi network
Highly desired
2
Years
Military background and/or experience and knowledge of military operations
Highly desired
2
Years
Candidates with additional network certifications (A+, CCNA, CISSP, etc)
Highly desired
2
Years
 
Questions
Description
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2
Please list candidate's email address that will be used when submitting E-RTR.
Question 3
Please describe your experience as it pertains to maintaining a telephone switch. How many different types have you worked with and how was your experience gained?
Question 4
What troubleshooting do you utilize when working a trouble ticket?
Question 5
Have you ever worked on an E911 system before? If yes please give the details of what you were responsible for and how you meet those requirements.
Question 6
Elaborate on what types of programs you have worked with either extensively and/or in a peripheral way that you feel would help you to be successful in this position.
Question 7
Please relate any experience you have had in regards to maintaining a WiFi network and explain how this experience was gained.
Question 8
Give me an instance where you were the lead on a project and had to work with others to accomplish it? How did you meet the deadline and how did you utilize your personnel?
Question 9
You find yourself lacking in a key area of your job. What steps would you do to gain the required competency needed for this specific area?
Question 10
Give an instance when you failed in completing a project or meeting a deadline. What do you think you could have done to avoid that in retrospect?
Question 11
What do you feel is your strongest attribute that you bring to this particular job and why?
Question 12
This position is located in Alpena, MI - and due to agency requirements/access(es) - the assignment requires US Citizenship. Please confirm both aspects with candidate(s).
Question 13
Interviews (F2F preferred; web allowed) will take place the week of June 25 - please only submit candidates who can facilitate an interview that week.
 
Kiran Kumar
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 224 || Fax: 916 646 2081 || Email: kiran@keybusinessglobal.com || Website: www.key-soft.com || Yahoo: kirankeysoft Gtalk: kiranjabukeysoft@gmail.com
Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
 
 
 
 
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