Desktop Support....

Location: Des moines, IA
Date Posted: 07-09-2018
Desktop Support
12 Months
Desmoines, IA
Interview mode: Phone+F2F
Short Description:
  • CRUCIAL SKILL TO NOTE:  must have prior proven experience working on a Technical Help Desk that includes Windows 10 and Office 2016, extensive networking knowledge, and experience with complex systems and/or custom hardware.
Complete Description:
  • Perform multi-level support for approximately 5,800 users with specialty in Windows 10 and Office 2016 assistance.
  • Provide telephone, email, and on-site technical support services to employees,    agents, and contractors and determine symptoms, causes and resolutions  to problems related to Email, PC software, configuration management, network management, printer configuration and mainframe applications.
  • Perform advanced hardware and software support for laptop, desktop and tablet PC’s, which routinely includes rebuilding, reformatting and imaging. This also involves upgrades, testing workstations, peripheral devices, user applications and other critical software.  Also provide basic level support for network servers.
  • Routinely perform advanced research for hardware and software problems to assist customers and to provide the most current and up-to-date technological business solutions.  This includes utilizing various databases, performing in-depth searches in the Internet as well as inquiries of various product vendors.
  • Develop and analyze system requirements for new PC purchases, to include, but not limited to, coordinating with various parts of the organization regarding their software needs.  Then develop and evaluate the enhancements, updates and products to provide system and software solution for customers.
  • Coordinates inter and intra communications between Technical and Network Support Center (TNSC), LAN teams, DHS Wide Area Network Users, and ICN.  Implement network outage plan to insure all relevant information is communicated to appropriate personnel and if necessary coordinate repair/resolution of problem.
  • System maintenance for call-tracking database, which is utilized by several departmental work groups.  Develop, maintain, modify and report on standard  problems, resolutions and decision trees for use by the entire team.  Perform regular file maintenance of call-tracking software.
Required / Desired         
Amount of Experience
  • Desktop - Windows 10 INSTALLATION, Support, Patching and Troubleshooting Required 3 Years
  • Office 2016 INSTALLATION, Support, Patching and Troubleshooting Required 3 Years
  • General desktop support either client side or remote Required  3 Years
  • Windows networking TCP/IP Configuration and troubleshooting Required 3 Years
  • Ability to modify system registry (regedit) Required 3 Years
  • Support and Troubleshooting of Office 2010/2013, IE11, Chrome Required 3 Years
  • Rebuilding Outlook Profile Required 3 Years
  • Thorough understanding of Active Directory - client side Required 3 Years
  • Build and deploy/setup client machines Required 3 Years
  • Demonstrated experience providing support with remote tools Required 3 Years
  • Install and troubleshoot 3rd party applications on the desktop Require 3 Years
  • Troubleshoot network printers  Required
  • A+ Certification Required
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 223 || Fax: 916 646 2081
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