Infrastructure Technology Solutions Manager (ITSM)

Location: santa clara, CA
Date Posted: 07-28-2018
Infrastructure Technology Solutions Manager (ITSM)
Santa Clara, CA
Duration: 6-12 months temp to perm for high performers. 
Interviews: There will be 2 or 3 rounds of interviews.  
Top skills manager will look for in candidates:
  1. Domain architecture experience - how to architect solutions. Design, implement, develop. 
  2. Management experience with managing staff. Around 15 people. 
  3. This is NOT a Project Manager position
  • The Infrastructure Technology Solutions Manager is responsible for managing all people, processes and tools to deliver infrastructure technologies of planning, design and implementation services.  
  • Working with the City CIO, city business customers, business application services and technology operations
This position’s responsibilities include: 
  • Performance monitoring, capacity planning and workload forecasting 
  • Design and implementation of enterprise compute platforms, storage, physical databases, networks, Wi-Fi networks, Active Directory, network security, messaging systems, server virtualization, hybrid cloud infrastructure, mobile device communication, high availability and disaster recovery, VOIP telephony, endpoint devices, software distribution systems, etc. 
  • Development and management of the City’s images across desktops, laptops and mobile devices 
  • Development and management of the City’s packaging, productivity desktop software such as Adobe and others 
  • Level 3 incident resolution. 
  • This position is also tasked with proactively making recommendations for enhancements to the infrastructure technology portfolio, based on evolving technologies and operational observations. 
  • This manager is the infrastructure domain architect and works with the enterprise architect for the solutioning of complex requirements. 
  • Bachelor’s degree or higher in CS, CIS, MIS or equivalent 
  • 7 or more years of management experience in a technology environment which includes datacenter management, enterprise systems management, Windows Server, VMWARE; Nimble Storage, Cisco Networks; VOIP, security appliances, endpoint security solutions, O365 Pro+ productivity Suite, 1,200+ Windows 10 and Apple devices, MDM systems, and similar architectures. 
  • Experience with ‘managed services’ and Local Government is highly desirable.  
  • Experience with design (blueprinting) and developing conceptual, logical, and technical architectures. 
  • Possesses strong product, technology, and industry knowledge. 
  • Experience in developing, enhancing and supporting event correlation. 
  • Familiarity with database software. 
  • Experience managing a portfolio of infrastructure projects. 
  • Infrastructure domain architect plan, design, and implementation of enterprise compute, data center, and network. 
  • Strongly desired to have experience in endpoint imaging/packaging planning, design, and implementation. 
  • Proven record of success in customer satisfaction, innovation, and staff management & development. 
  • Must be comfortable working with senior executives and should demonstrate the ability to develop relationships at all levels.  
  • Demonstrate the ability to communicate and problem solve in multiple environments. 
  • Display superior strategic thinking/conceptual abilities.  
  • Ability to assimilate the customer’s business strategy and objectives and develop innovative technology solutions to meet those goals.  
  • Should understand and be able to communicate the technical details to all audience levels.  
  • Exceptional communication skills with ability to communicate vision, strategy, and key objectives. 
  • Excellent analytical and quantitative analysis skills.
Kiran Kumar
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 224 || Fax: 916 646 2081 || Email: || Website: || Yahoo: kirankeysoft Gtalk:
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