ServiceNow Architect

Location: REMOTE, remote
Date Posted: 07-31-2018
Only U.S. Citizenship Required

ServiceNow Architect
Work hours:  8:00 EST – 5:00 EST Monday - Friday
Location:   Remote
Travel: No
Travel expenses: N/A
Duration:   5 Months
Contract to Hire:  Possible - based upon performance

Job Description:
Position Overview: 
  • The Global Engineering Projects (GEP) ServiceNow Architect acts as the lead architect for the Service Management. 
  • This role ensures that the offerings are architected and designed to meet the defined business, functional, technical, performance and process requirements. 
  • Works closely with Portfolio and Offering Management, Engineering, Delivery, Deployment and Operations team to ensure the right services are built and delivered. 
  • Creates detailed offering collateral to ensure success of Offering teams as new bids are generated.  
  • Provides technical leadership to Technical and Core Services architects assigned to the offerings. 
  • Works closely within the GEP to meet architecture, document and process standards as defined by team technical leaders. 
  • Technical architect for all SERVICENOW related solutions, including understanding and documenting the full Unisys SERVICENOW architecture  
  • Primary point of contact for overall SERVICENOW architecture and functionality; have a full understanding of how hardware, integrations, database and all other SERVICENOW applications are related and dependency impacts of any changes or updates.  
  • Architecture and design of major software products critical to the SERVICENOW system and SERVICENOW solutions 
  • Apply advanced technical knowledge in multiple areas to understand and improve current architecture design.  
  • Work with peers in other groups to define SERVICENOW architecture and deployment standards and best practices to control, enhance and improve overall system stability and availability 
  • Assist with integration of the SERVICENOW architecture strategy with other technologies and methodologies  
  • Assist with data exchange integration of SERVICENOW components with internal and external clients  
  • Interact with Service Now and internal teams to help solve critical deployment and architecture issues. 
  • Partner with offering architects to produce detailed conceptual and logical architectures that meet all business and technical requirements provided  
  • Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of SERVICENOW related systems 
  • Prioritize requests and Engineering efforts based on business drivers and dependencies 
  • Completes assigned activities within schedule 
  • Assist Client Solution Architects with client issues, and with RFI/RFPs as needed 
Skills, Experience & Qualifications: 
  • Certified ServiceNow System Administrator 
  • Expert knowledge of the following ServiceNow components 
  • IT Service Automation Applications o Service Automation Platform 
  • Orchestration 
  • Discovery 
  • Performance Analytics 
  • Case Management Applications 
Must have taken the following SERVICENOW Training: 
  • ServiceNow Advance System Training 
  • Application Creation in ServiceNow 
  • ServiceNow Discovery
  • ServiceNow Orchestration 
  • ServiceNow ServiceWatch o ServiceNow Business Service Mapping 
  • Domain Separation
  • Certified Implementation Specialist 
  • Implementation Bootcamp 
  • Fulfiller training 
Key Qualifications: 
  • Ability to create detailed conceptual, logical and physical architectures 
  • Minimum of 10 years’ experience working in a technical environment supporting computing infrastructure 
  • Knowledge of ITIL 
Familiarity with one or more of the following:  
  • Monitoring - Nagios 
  • Virtualization – VMWare, Hyper-V, Citrix 
  • Infrastructure Security 
  • Networks 
  • B2B – WebMethods, Informatica, BAO 
  • BMC ITSM or other ITSM platforms 
  • SERVICENOW Knowledge Management or other KM tools 
  • ODS (operational data stores) 
  • Excellent analytical and troubleshooting skills 
  • Outstanding verbal and formal written English skills  
  • Ability to work with partners and peers located worldwide 
  • Demonstrated knowledge in the development lifecycle including requirements analysis, service offering design, user interface design, system integration, change management, configuration management, testing, training development, documentation design, and service offering release.  
  • Highly Knowledgeable in IT infrastructure and tooling obtained through multiple large client projects over a period of time IT Outsourcing Experience
Srinivas Rao
Key Business Solutions, Inc.
|Office: 916 646 2080 Ext 217|| Fax: 916 646 2081|
|Website: ||
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