Desktop Support.....

Location: marshalltown, IA
Date Posted: 07-31-2018
Desktop Support
Marshalltown, IA
6 Months
Interview Mode: Phone+F2F
Complete Description:
  • Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
  • This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
  • Handle difficult situations with clients and turn them into a win for the desktop support team
  • work trouble tickets from system
  • Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
  • solve issues desk side and through remote desktop
  • Answer how to questions and resolve issues related to applications, printers, connectivity
  • Setup and install new PC’s,
  • Maintain a positive outlook, be professional, and provide excellent customer service
  • This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty.
  • Greater detail outlined in the skills matrix.
  • Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
  • More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skill :    
Required / Desired         
  • Amount   of Experience
  • Ability to work independently and take initiative in resolving desktop issues Required 3 Years
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 3 Years
  • Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Required 3 Years
  • Ability to troubleshoot issues with Microsoft Office 2010/2013/2016 Required 3 Years
  • Ability to troubleshoot issues with browsers – Chrome, Microsoft IE 11/Edge Required 3 Years
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 3 Years
  • Experienced in Windows networking TCP/IP configuration and troubleshooting Required 3 Years
  • Ability to modify system registry (regedit) Required 3 Years
  • Printers - hardware maintenance (toner/maintenance kit replacement) Required 3 Years
  • Printers - troubleshoot network printer connectivity issues Required 3 Years
  • Experienced in Google device (Chromebox/Chromebook) support Required 1  Years
  • Experienced in support of the Google Office Suite of products Required 1 Years
  • Thorough understanding of Microsoft Active Directory – Users and Computers (particularly working with computer objects) Required 3 Years
  • Ability to use industry standard remote tools - preference for SCCM Required 3 Years
  • Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and SecureDoc  WinMagic Required 3 Years
  • Experience with Windows 7 to Windows 10 migration Required 1  Years
  • Industry certification (A+, Network+, MCP, etc.) Required
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 223 || Fax: 916 646 2081
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