Desktop Support2

Location: Des moines, IA
Date Posted: 08-01-2018
Desktop Support 2
6 Months
Des Moines, IA
Interview Mode:Phone+F2F
Short Description:
  • This role is for a Level 2 Desktop support person working a normal day time shift, Monday thru Friday.
Complete Description:
  • This role is focused on level-2 support for innovation center and conference room facilities configured with Chrome devices and video conferencing capability.   The ideal candidate must have excellent customer service and communications skills. 
  • Candidate must be able to:
  • Answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts.
  • Configure/setup rooms to meet customer requirements.
  • Assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing.
  • Escalate system issues to appropriate support area for quick resolution.
  • Maintain a positive outlook, be professional, and provide excellent customer service.
  • Greater detail is outlined in the skills matrix below.
  • Work during core business hours of 8:00 AM – 4:30 PM, Monday - Friday, not to exceed a 40 hour work week.
  • At least 1 year of relevant experience working in a technical IT environment.
Required / Desired 
Amount  of Experience
  • Ability to work independently and take initiative in resolving desktop issues Required3 Years
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Required 3 Years
  • Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Required 3  Years
  • Ability to troubleshoot issues with Microsoft Office 2010/201 Required 3 Years
  • Ability to troubleshoot issues with Microsoft Internet Explorer 10/11  Required 3 Years
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Required 3 Years
  • Experienced in Windows networking TCP/IP configuration and troubleshooting Required 3 Years
  • Ability to modify system registry (regedit) Required 3 Years
  • Experienced in Google device (Chromebox/Chromebook) support  Required1 Years
  • Experienced in support of the Google Office Suite of products Required 1 Years
  • Printers - troubleshoot network printer connectivity issues Required 3 Years
  • Printers - hardware maintenance (toner/maintenance kit replacement) Required 3 Years
  • Thorough understanding of Microsoft Active Directory - client side Required 3 Years
  • Ability to use industry standard remote tools - preference for SCCM Required 3 Years
  • Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc Required 3 Years
  • Industry certification (A+, Network+, MCP, etc.) Required 3 Years
Key Business Solutions, Inc.
|| Office: 916 646 2080 Ext 223 || Fax: 916 646 2081
Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
this job portal is powered by CATS