Service Now Developer

Location: Tampa, FL
Date Posted: 08-28-2018
Service Now Developer
Tampa, FL
6+ Months
Need Passport Number
Job Description:
Maintain Company’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer
Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and ServicePortal
Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
Contributes to the strategic development of new platform customizations, as needed, based on customer needs
Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
Plans and manages meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility
Coordinates design of subsystems and total system integration
Act as a liaison between parties when necessary to get support from ServiceNow (the company) when local issues arise or when technical difficulties are identified
Aids with report configuration and maintenance and performs operational administrative tasks, as needed
Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems architecture and design. And can work independently as well as with team members to follow-through and complete assigned development tasks/projects in a professional manner.
Required Skills / Experience:
  • Bachelor’s degree and 5+ years of relevant IT experience (or equivalent combination of education and experience)
  • 5+ year hands-on experience developing, maintaining, and administering one or more ServiceNow instances
  • Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Strong web development skills to include the following languages HTML, XML, and JavaScript.
  • Experience working with customers to understand requirements and implement IT solutions, initiatives, and/or service automation
  • Proven experience with writing and managing technical documentation
Desired Skills:
  • Certification preferred - ServiceNow System Administrator, ServiceNow Implementation Specialist or ServiceNow Application Developer
  • Proficiency with additional languages such as Jelly, jQuery, Bootstrap, and/or Angular JS is preferred.
  • Experience working with JavaScript and Jelly to configure the aforementioned ServiceNow components
  • Experience supporting an environment with a user bases of 5000+ is strongly preferred
  • Experience with CMS and/or Service Portal is a plus
  • Experience with web/mobile development is a plus
  • ITIL Foundations certification is a plus
  • Strong written and oral communication
  • Highly effective teamwork and collaboration skills
  • Ability to work independently on a project, seeing it from inception to completion
  • Strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs
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