Technical Program ManagerL

Location: Chicago, IL
Date Posted: 09-28-2018
Technical Program Manager
Chicago, IL
6 Months
 
As the Technical Program Manager, you will be the on-site customer point of contact responsible for overseeing the direction, coordination, implementation, executive, control and success of the off-shore production operations and support services , while remaining aligned with strategy, commitments and goals of the organization.  This role will work closely with the off-shore Delivery Manager who directly manages the off-shore team.  
 
Responsibilities:
 
Program Management responsibilities:
·         Ability to manage several related small projects.
·         Manage the KPI’s related to all the projects.
·         Process and project SLA governance.
·         Defining the program governance (controls);
·         Planning the overall program and monitoring the progress;
·         Managing the program's budget;
·         Managing risks and issues and taking corrective measurements.
·         Support new RFP’s and corporate initiatives for new customer onboarding.
People Management responsibilities:
·         Ability to manage multi skill, multi tenure people and manage conflict
·         Plan capacity for project delivery.
·         Tenure management and skill management for the people in delivery.
·         Performance management.
·         Manage people inventory and people cost.
Customer Management responsibilities: 
·         Building and maintaining relationships with clients and key personnel within customer companies.
·         Conducting business reviews to ensure clients are satisfied with services delivered.
·         Understand customer pain points and drive enhancements in delivery.
·         Understand requirements and provide inputs to sales for opportunity conversion.
Escalation Management Responsibilities:
·         Manage and govern internal and external escalation from tactical and delivery standpoint.
·         Review and prepare root cause analysis and execute corrective actions.
·         Review escalation with the management and notify key stakeholders.
Financial Management:
·         Understand the cost drivers.
·         Productivity enhancement.
·         Should have clear understanding of the budget and prepare forecast.
·         Project/Program billing, invoice submissions.
·         Face financial audits for the program.
 
Qualifications:
 
·         7+ years’ experience
·         BS Computer Science/Engineering, Masters or MBA (Preferred)
·         ITIL certified and expertise in service management.
·         Project management and program management skills, PMP/Prince certification would be an added advantage.
·         Past experience in software development and/or software delivery team.
·         The candidate should have software solution operations experience and should have experience working in an Agile work environment
·         Familiar with various software development tools and databases like
·         JavaScript build tools: Maven, Gradle or Ivy
·         JVM and Java stack: Tomcat, Jetty
·         Big Data (SQL) and standard enterprise databases (Casandra, Hbase, and PostgreSQL)
·         Familiar with various system monitoring tools like Kafka.
·         Should have knowledge on the emerging technologies and should be self-motivated.
·         The candidate should have excellent risk identification skills and ability to manage and mitigate the risk.
·         The candidate should have good presentation skills and should have excellent people acumen.
·         Candidate should have exposure to customer management, vendor and escalation management.
·         Good understanding of quality management process, with knowledge of six sigma concepts.
·         The candidate should have good communication and interpersonal skills.
Regards,
 
Satya

Technical Recruiter
 
Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email:satya@keybusinessglobal.com || G Talk: satya.usstaffing
 
Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You
Regards,
 
Satya

Technical Recruiter
 
Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email:satya@keybusinessglobal.com || G Talk: satya.usstaffing
 
Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You
 
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