Messaging Admin

Location: Alpharetta, GA
Date Posted: 10-03-2018
Messaging Admin
Alpharetta, GA
1 year
 
Any visa is fine
 
Rate: $42/hr on C2C

          
Skill Description
Hardware and Networking Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Technical understanding on network topologies & devices
Operating Systems - Server & Desktop Windows 2Kx, Windows x Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS - configuration and troubleshooting. Knowledge of  - Disk & Storage, File & Print Server Management, Terminal Services, Raid  Administration, NTFS Permissions.
Active Directory Working knowledge on AD Users and Group administration, FSMO Roles, Site & Subnets
Technical understanding of FRS Configuration/  Troubleshooting
Global Catalog Server, AD Group Policy
Technical understanding of AD tools and resource kit tools, Software, service pack installation
Exchange & Mobility Working knowledge of Exchange 2010/2013/2016 Installation & configuration, Administration,
Knowledge of O365 Configuration, management, etc.
Knowledge of Exchange Disaster Recovery
Software, service pack installation, troubleshoot various server related issues, troubleshoot NDRs, tracking emails,  Working knowledge of Mobility servers/device software.  In-depth understanding of BlackBerry server components and message flow from a server to mobile device. Basic knowledge of SQL servers,
Mobile Iron or any other Mobile Device Management Platform
Outlook / Email Client Working knowledge of configuring multiple mail client account using various protocols, using client features like Calendar in mail client,
Mobility - Client End  - BES Desktop Manager/EA/Troubleshooting Mailfow and client end issues. Working Knowledge of following:
~Enterprise Activation
~Wipe out handheld
~Generating and resetting Enterprise Activation Password
~Search the Technical Knowledge Center
~Reset handheld
~Synchronize your handheld and computer
~Send a test email and/or PIN message from your handheld
~ Backup/Restoration/Synchronization using Desktop Manager
Backup Working knowledge on Setup and Configuration of native & 3rd party backup management tools & troubleshooting. Define Policy, Backup Pool, Retention. Knowledge on difference between Master & Media Server, Technical understanding of backup and restore type
 
MAIN RESPONSIBILITIES AND ACTIVITIES
Responsibility Area Activities-
List of activities performed within each responsibility area
Troubleshooting Analyze and resolve technical queries of customer - High Sev Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs,  Transitions of new tech, Deployment of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conf calls
Knowledge Management Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team
Operations Compliance to set Process, SLA & SLOs, Project/Program Guidelines, Participate in UAT for home-grown tools
 
 Ashok
ashok@keybusinessglobal.com
916-646-2080 EXT 222

 
 
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