IT IS System Administrator

Location: La Jolla, CA
Date Posted: 11-07-2013

IT IS System Administrator
 La Jolla , CA
 6 Months
 Telephone and face2face
 Required Information            Details

  1. Role                                             :Work Station Support
  2. Required Technical Skill Set        :Client Operating Systems – Windows XP, Windows 7 and Windows Server Administration
  3. No of Requirements                :1
  4. Desired Experience Range   : 5-8 Yrs
  5. Location of Requirement    : La Jolla, San Diego, CA

Desired Competencies (Technical/Behavioral Competency)
Primary Skill

  1. 3-5 years of experience as ‘Subject Matter Expert’ supporting a complex technical environment of hardware, software and applications for Engineering Users in areas of installation, break-fix, application support, infrastructure support, hardware vendor support, assistance to engineering users, troubleshooting client application problems, environment should include:
    • Windows client workstations and servers.
    • Exposure VMware environments, Storage Devices.
    • Exposure to Unix and Linux.
    • Scripting
    • Process definitions and improvements
    • Network investigation and troubleshooting
    • Specific infrastructure support functions (ex. Backups, hardware repair, terminal server, SAMBA administration, remote console)
    • On-site hands for other IT support groups (ie. Networking and Computing Services)On-site administration of asset management responsibilities including applying asset tags to new IT assets (typically servers & storage) and physical count/verification of IT assets located in supported data centers during annual asset inventory exercise.
    • Systems administration functions (ex. monitoring, disk management, computer room maintenance, technical planning and consulting, System imaging and configuration)
    • Technical Server and storage set up, deployment and support
    • Diagnosis of cross-disciplinary (server, storage, network, application) incidents
    • Application support on a site-by-site or remote basis (CDP, Netbackup, Symantec EP11)
    • interaction with other IT towers such as: Networks, NAS storage, Remote Access, Enterprise services/servers
    • Frontline Support: call tracking queue, providing resolution to end users by phone and through desk side assistance, utilizing call tracking tools, a knowledge database, and adherence to standard, pre-defined support processes
    • Operations Support: maintenance and administration of the infrastructure maintaining a tape backup schedule and media management.
  2. Experience in Workstations Break Fix Service with assistance from Vendor Tech support.
  3. Installation, configuration of Windows client operating systems ( XP, Vista & 7).
  4. Excellent Troubleshooting Skills in Hardware and operating systems ( XP,Vista,7 and RHEL) on Dell Precision T3500, Dell Precision M4500, HP Z400, HP 8540w and other Workstation Class platforms.
  5. Experience in VMWare environments
  6. Application / package management in Windows.
  7. Patch management in Windows.
  8. Knowledge in Network and Storage connectivity
  9. Knowledge Backup
  10. Hardware support
  11. Client application support
  12. Excellent communication skills
  13. Service monitoring and SLA management
  14. Establishing and maintaining process documents and run books
  15. Above 2 years of Experience in support of R&D, Manufacturing Environments for a fortune 500 client
  16. Experience in HP C-Class, B-Class, 700 series environment
  17. Experience in First Level Support for all Engineering, R&D Application support.
  18. Documentation skills – processes, procedures following ITIL standards.

Secondary Skills

  1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)
  2. ITIL Certification

               Types                      Details of The Role

  1. Reporting To Which Role: Computing Services Lead


  1. Size of the Team, if any Reporting to this Role :  NA


  1. Unique Selling Proposition (USP) of The Role :Work station support for Large Measurement Instrument Manufacturer in US


  1. Details of The Project (A short Briefing on the Project may be attached with this document for candidate- briefing). It may be shared with external stakeholders like job-agencies etc. :  Work station Support for Large Measurement Instrument Manufacturer in US. This is an end to end IT Infrastructure project.

Technical Recruiter
Key Business Solutions, Inc.
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