Help Desk Analyst//pa

Location: Harrisburg, PA
Date Posted: 07-31-2017
Help Desk Analyst
Harrisburg, PA
12 Months
F2F(Required)Direct client
20/HR ctc
Skills   Required      
  • Amount   of Experience Experience with call tracking and ticketing software.Required 2 Years
  • Incident Management experience – Managing incidents including business expectations and communication Required 2 Years
  • Basic User & Security Group Active Directory administration Required2 Years
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013
  • Required 2 Years
  • Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) Required 2 Years
  • Previous IT Service Desk and/or Call Center experience Required 2 Years
  • Attentive to details and ability to be resourceful (using supplied documentation) Required
  • Ability to support users with limited knowledge of computers, software, hardware and systems Required
  • Excellent communication skills and telephone manner. Required
  • Excellent organizational skills Required
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • Required
Vasu Tirumala
Key Business Solutions, Inc.
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